Directorate of Information and Communication Technology Services (DICTS)
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Mr. Usama Kasekende
Principal IT Officer
Welcome to the Directorate of Information and Communication Technology Services (DICTS)
We are delighted to serve as your trusted technology partners, ensuring a seamless and productive digital experience throughout your journey at Lira University. Our dedicated ICT support department is here to provide you with reliable solutions, assistance, and expertise.
Whether you are a student, or staff member, the ICT department is your resource centre for all issues related to ICT technology support. From troubleshooting software and hardware issues to assisting with network connectivity and ensuring data security, our team is committed to resolving your ICT challenges efficiently.
At Lira University, we recognize the pivotal role technology plays in enabling modern education, research, and innovation. We continually stand in to support different end users with different systems, implement the latest technologies, and deliver exceptional support services to empower end users in achieving academic and professional goals at Lira University.
Visit ICT department to access valuable resources, tutorials, and FAQs that will guide you through various ICT-related processes. If you encounter any technical issues or have questions, don’t hesitate to reach out to the ICT knowledgeable and friendly team. Thank you.
OVERVIEW OF DICTS
DICTS VISION
The DICT’s Vision coming soon..
DICTS MISSION
The DICT’s Mission coming soon…
CORE VALUES
The DICT’s core values coming soon…
Duties and responsibilities of DICTS
ICT Infrastructure Management. This involues Install, configure, and maintain computer hardware (desktops, laptops, servers), Manage network infrastructure (LAN, Wi-Fi – eduroam, internet connectivity)
Systems Administration & Support. This involues managing institutional systems (e.g., student management systems like AIMS), Maintain servers, databases, and applications, perform system updates, patches, and upgrades and provide user account management (creation, access control, permissions)
User support and Help desk services. This provides technical support to staff, students, and departments, Troubleshoot hardware and software issues, Install and configure software applications and respond to ICT-related queries and incidents
Network and Internet services. Under here, we Configure and manage network devices (routers, switches, access points) throughout the campus, Monitor network traffic and performance, Ensure secure and stable internet access and Manage IP addressing and connectivity issues
Cybersecurity & Data protection. Under here, the ICT unit Implements ICT security guidelines, Protects systems from cyber threats (viruses, hacking, phishing), Monitors and manages firewalls and antivirus systems, Enforces password policies and access controls and Conduct security awareness training for users.
- ICT policy Development and Implementation. It Developes and enforces ICT policies and standards, Ensure compliance with national ICT regulations and institutional policies and provide ICT governance and strategic direction.
- Website & Digital Platforms Management. It Manages and updates the university website, Supports web hosting and domain services, ensure website functionality, security, and content updates and support online services (applications, portals, e-learning systems).
- ICT training & capacity building. Train staff and students in ICT skills, Conduct digital literacy programs, Support adoption of new technologies and systems and provide user manuals and guidelines
- Research & Innovation Support. Provide ICT support for research activitiee, Support data analysis tools and systems, Promote innovation and adoption of emerging technologies, Support e-learning platform that is thebee.lirauni.ac.ug
- Communication & Collaboration support. Support official communication systems (email, collaboration tools), Manage institutional communication platforms, Facilitate virtual meetings and digital collaboration
Staff Memebers
Mr. Usama Kasekende
Principal IT Officer
Bsc. Information Tech, Masters in Information Technology, PhD in IT in progress
Mr. Businge Christian
IT Officer / Acting Principal IT Officer
Dip. Information Technology, Bsc Computer Science, CCNA, CompTia A+
Mr. Echan Jonathan
IT Technican
Diploma in Information Technology, Bsc. Information Technology
Contact Info
- +256-394-010-378
- ict-support@lirauni.ac.ug
- https://www.lirauni.ac.ug